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This Privacy Policy outlines how we collect, use, store, and share information from users (“Users”) who access our platform, mobile applications, and related services (collectively referred to as the “Platform”). By using the Platform, you acknowledge and accept the practices described in this Policy. If you disagree with any part of this Policy, please do not use the Platform.
The type of information gathered depends on how you interact with our Platform. Here are examples of the categories of data we may collect
We collect various kinds of data that you voluntarily provide when using the Platform. Some features may allow browsing without revealing your identity, but when engaging deeper with the Platform, you may be asked for
Contact Details: Name, email address, phone number, and information about your inquiry. When creating an account, we may also collect your username, password, mailing address, and other related details.
Payment Information: If you make a purchase, either we or our payment partners will collect billing and financial information necessary to process your transaction. For service providers like tutors, instructors, or consultants (“Professionals”), financial details (such as bank account information) are collected to facilitate payment under independent contractor agreements. Sensitive card data is never stored by us.
Professional, Educational, and Personal Information: Professionals seeking contracts may be required to provide their experience, skills, education history, tax identification numbers, and government-issued IDs. Public profiles created by Professionals can include work history, educational background, interests, and profile pictures. In some cases, background checks may be conducted by third-party agencies, but sensitive background data is not stored by us. Customers may also provide personal or educational information when requesting services.
Student Information: In collaboration with educational institutions, we may receive identifiable student information (“Student Data”) under agreements with schools and school districts. This data is only used to deliver educational services as outlined in the respective agreements. Aggregated or anonymized data outside of these agreements may be used for analytical and development purposes.
Content and Communications: Any materials you submit, such as reviews, comments, messages, chats, video submissions, or photos, may be collected and shared depending on where and how it is posted. Communications through emails, calls, online forms, contests, or interactive tools may also be recorded.
Third-Party Information: You may choose to provide information about others, such as emergency contacts or referrals. If you do, you must have permission to share their personal information with us.
Participation in Surveys, Testimonials, and Reviews: By engaging in surveys, providing testimonials, or submitting reviews, you may share personal information. Testimonials containing identifiable details will only be posted after obtaining your consent.
While navigating the Platform, certain data may be collected automatically, including
Device and Usage Data: Information about your device type, browser settings, operating system, referral sites, IP address, and interactions with the Platform may be gathered to improve performance and user experience. This may involve using cookies, web beacons, and other tracking tools.
Analytics: We engage third-party service providers to help us analyze Platform usage. These providers may collect information using cookies and other tracking technologies. For example, Google Analytics assists in tracking and reporting usage patterns. You may opt out of Google Analytics tracking by visiting: https://tools.google.com/dlpage/gaoptout.
Demographic and Interest Data: We may gather general demographic details like zip code, age, gender, household information, income bracket, and personal interests to better understand and serve our users.
We use the personal information collected through our platform for various purposes, including
We do not allow third-party advertisers to collect data associated with student-related information ("School Data").
Information we collect may be shared in the following ways
We partner with trusted third-party service providers who help us with functions like email delivery, hosting, storage, communications, marketing, background screening, payment processing, and professional services. We may also share de-identified or aggregated data (such as usage statistics or demographic info) with third parties for analytics and business insights.
We may disclose personal data to our parent company, affiliates, subsidiaries, and trusted partners for purposes aligned with this Privacy Policy. These parties help provide our services and maintain the platform but are prohibited from using your personal information for unrelated purposes.
In matching students with instructors, we may share a student’s information with the Professional assigned to deliver tutoring or instruction services. This enables a personalized learning experience. Similarly, information may be shared with schools under formal agreements, consistent with the specific terms established.
We may disclose information when required to comply with legal obligations, court orders, or governmental requests. Information may also be shared to defend our legal rights, investigate potential breaches, or protect the safety of Users and others.
If we undergo a merger, acquisition, restructuring, or sale, personal data may be transferred as part of that process. Additionally, we may share anonymized aggregate data with investors or business partners.
Users can choose not to provide personal information, but doing so might restrict access to certain features or services.
We and our analytics or marketing partners use cookies, pixels, beacons, tags, and similar tracking technologies to
You can adjust your browser settings to manage cookie preferences. Major browser support pages include Google Chrome, Safari, Edge, Internet Explorer, and Firefox.
If you block all cookies, some features of the platform might not function as intended. To learn more about cookies, visit sites like All About Cookies or Your Online Choices.
We utilize third-party tools to better understand User behavior and improve the platform, including
We use features like Demographics and Interest Reporting. To learn more about Google's use of cookies or to opt-out, visit the Google Analytics opt-out page.
This tool helps us track interactions on our site and optimize advertising strategies. You can adjust your Meta (Facebook) ad preferences or visit YourAdChoices to manage ad settings.
We and third-party vendors (including Google) use both first-party and third-party cookies to understand how ad impressions, website activity, and ad interactions relate to visits on our platform.
Our third-party partners, who help deliver specific functionalities on our platform or run digital advertisements based on your browsing history, may use Local Storage Objects (LSOs) like HTML5 to gather and retain information. Most browsers provide settings or tools that allow users to manage or delete these HTML5 LSOs. You can access these settings through your browser options.
We work alongside an external advertising network to either show ads on our platform or manage our promotional activities elsewhere. These partners utilize cookies and web beacons to collect data that does not directly identify you, tracking your behavior across various websites to deliver ads tailored to your interests. This kind of targeted advertising does not apply to users accessing the platform through school-related agreements. You can adjust your preferences for targeted ads through links provided by Facebook, Google, Bing, and LinkedIn. Please note, opting out will not eliminate ads entirely; you will still see non-targeted advertising.
Parts of the platform may incorporate social media elements such as "Like" buttons, sharing options, or interactive widgets. These tools may collect your IP address and note which page you’re visiting, often setting a cookie to enable proper functionality. Some of these features are hosted directly on the platform, while others are hosted by third parties. Your interaction with these elements is governed by the privacy policies of the respective providers.
Beyond cookie and browser settings, you also have additional options
Account Updates: If you have an account, you can view and update your personal details by logging into your profile and adjusting your settings under the "Account" section. If corrections are needed beyond what is editable, you may contact support through the provided form.
Emails: Should you wish to stop receiving promotional emails, you can adjust your email settings in your account preferences or unsubscribe directly from the link at the bottom of any marketing email. Transactional messages related to your purchases or service requests will still be sent.
Phone Calls and Texts: To stop receiving calls or text messages, update your preferences in your account or submit a "Do Not Call" request to the provided email address. To unsubscribe from SMS messages, reply with “STOP” to the text received.
Do Not Track Signals: While some browsers offer “Do Not Track” features, consistent communication standards for these signals are not yet established, so the platform currently does not respond to them. However, it does support Global Privacy Control (GPC) signals. To learn more or to set it up, visit Global Privacy Control.
Cookies and Online Advertising: You can limit or delete cookies using your browser or device settings. Additionally, websites such as AboutAds offer options to opt out of receiving personalized ads.
Data Deletion Requests: If you wish to request the deletion of your personal information or make other privacy-related inquiries, you can submit a request using the form provided. Responses are typically given within a reasonable period, as per legal requirements. Information may be retained to fulfill services, meet legal obligations, settle disputes, or enforce policies.
Information gathered is kept for as long as you maintain an account or as needed to fulfill the services offered. Retention times vary depending on the nature of the information and its use. For instance, data collected under school agreements is typically deleted within ninety (90) days after the agreement ends unless otherwise arranged.
Only authorized employees, contractors, and affiliates who need access to your personal information for operational purposes are granted it — under strict confidentiality obligations. Industry-standard security measures are employed to protect your data both during transmission and once stored. However, no system is entirely immune from breaches, and complete security cannot be guaranteed.
For security concerns, you may contact the privacy team through the designated email. If you prefer not to submit sensitive information online, customer service can assist you by phone.
Students using the platform through their school agreements typically log in via secure portal links provided by their school, often using Single Sign-On (SSO) integrations like Classlink or Clever for streamlined access.
The platform may link to external sites, which operate independently. Responsibility for the privacy practices of these third-party sites rests solely with their operators. It’s recommended that you review the privacy policies of any external websites you visit.
When contributing to the blog, please note that you are doing so through an external platform. We do not manage or oversee the information shared there. If you would like to remove any personal details you have posted, you can either log into the third-party platform to delete your comment or reach out to the platform directly. Your use of these blog features falls under the privacy guidelines of the third-party provider.
If you are engaged as a Professional through our platform, the profile you create will typically be publicly visible unless otherwise noted. You can update your privacy settings to restrict visibility through your account settings or as outlined in your independent contractor agreement.
Our services are designed to limit third-party access to children's personal information. We only collect minimal personal details necessary to support tutoring services for minors and are dedicated to fully adhering to both the Children's Online Privacy Protection Act (COPPA) and the Family Educational Rights and Privacy Act (FERPA). More details are available in our education terms. The privacy of minors' information is safeguarded according to our Privacy Policy.
Our platform is dedicated to protecting user information and believes it is important to be transparent about how data is handled. Other than general resources that don't require identification, our platform is not intended for children under 13, and we do not knowingly gather information from them. In cases where parents supply details like a child's name or age to arrange tutoring, we may securely store that information. Parents or legal guardians have the right to access or request deletion of any minor's information shared with us. To initiate such a request, please reach out via the contact details provided.
If you choose to recommend a friend through our referral system, you’ll be asked to provide their name and email address. A one-time email will be sent to invite them to visit our platform. This information is used solely for sending the referral and monitoring the effectiveness of the referral initiative.
Nevada Residents: Under Nevada law (Section 603A), residents can request that their personal information not be sold. Currently, we do not sell personal information as defined by Nevada regulations. Still, Nevada residents can submit a verified request to opt-out, and we will honor it if our practices change. Verification will be done based on account-related information, including email, and additional details may be requested.
Residents of California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Nebraska, New Hampshire, New Jersey, Tennessee, Virginia, and others
Depending on the state, consumers have rights under respective privacy laws, including but not limited to
Requesting access to collected personal data.
Requesting deletion, correction, or copies of their personal data.
Opting out of the sale or sharing of their personal information.
Ensuring protection against discrimination for exercising privacy rights.
If you live in one of these states, you may submit a request through the designated form or email us directly. Although not all state laws may be detailed here, we are committed to complying with any newly enacted consumer privacy laws and honoring your rights accordingly.
To verify your identity, we will cross-check the provided information against our records and may ask for additional authentication. In some cases, we may require a signed statement affirming your identity or documentation proving authorization if an agent submits a request on your behalf.
A summary of the categories of personal information collected, shared for business operations, or otherwise disclosed over the past 12 months is included within this Privacy Notice. For a complete understanding of how we use and share data, refer to the detailed sections above. We do not engage in the "sale" of personal information as defined by applicable privacy laws.
Details like your full name, mailing address, contact number, email, or IP address.
This information helps us respond to inquiries, stay in touch, promote our services, allow participation in various programs, and manage general business operations.
Information about previous purchases or similar activities.
We retain these details to maintain a record of your interactions and transactions.
Insights gathered from your interactions with our website or apps.
We use this to enhance the performance of our services, understand visitor behavior, and determine what content is most engaging.
Data related to your geographic whereabouts.
This assists us in refining service quality, strengthening security, tailoring content, and fulfilling other business needs.
Information you choose to share in public forums or spaces.
We utilize this to deliver our services effectively and for broader operational purposes.
Conclusions we derive based on the data collected above.
These insights help us offer more personalized experiences, understand your preferences, abilities, and trends, and support overall business activities.
Our operations and the hosting of this platform are based in the United States. If you are accessing our services from outside the U.S., please be aware that the data protection laws in your region may differ from those in the United States. By using this platform and/or entering into a service agreement with us, you acknowledge and agree that your information will be collected, stored, and processed within the U.S. Similarly, if you are a service provider offering your expertise through this platform as an independent contractor, you agree that your personal information will be handled in the United States in accordance with the terms of your contractor agreement.
We utilize various legal grounds to collect and manage your personal data depending on your interaction with our platform. These bases may include your explicit consent, the necessity to fulfill service agreements, compliance with legal obligations, maintaining system and user security, and advancing legitimate business purposes.
We utilize various legal grounds to collect and manage your personal data depending on your interaction with our platform. These bases may include your explicit consent, the necessity to fulfill service agreements, compliance with legal obligations, maintaining system and user security, and advancing legitimate business purposes.
Request access to or copies of your information,
All requests will be reviewed and addressed within the time frames established by relevant laws. To ensure security and verify your identity, we may ask for additional information before fulfilling your request.
This policy may be revised from time to time to reflect changes in our practices. If significant updates are made, we may inform you via email (using the address linked to your account) or post a notice on our platform before changes become effective. We encourage you to review this page periodically. Continued use of our services following updates indicates your agreement to the revised terms.
If you have questions, feedback, or concerns regarding this Privacy Policy, you can contact us in the following ways
Email: hello@tutorlyonline.com
We are dedicated to making this Privacy Policy accessible for individuals with disabilities. Should you require it in an alternative format, please reach out using the contact options listed above.